Recent Posts

Soot VS Smoke

1/15/2020 (Permalink)

soot damage Do you know how soot and smoke damage can affect your home?

SERVPRO of NE Grand Rapids realizes that fire damage has many components, including smoke and soot damage. Keep reading to learn more about soot damage, smoke damage, and the difference between the two.

Smoke Vs Soot: What’s the difference?

Smoke occurs when there is incomplete combustion--meaning not enough oxygen to burn the fuel completely. In complete combustion, everything is burned, producing just water and carbon dioxide. When incomplete combustion occurs, not everything is burned. Smoke is a collection of these tiny unburned particles. Each particle is too small to see with your eyes, but when they come together, you see them as smoke.

 (Source: https://www.sciencelearn.org.nz/resources/748-what-is-smoke )

Soot, is a fine black or brown powder that can be slightly sticky, and is a product of incomplete combustion. A major component of soot is black carbon. Soot is made up of a variety of chemicals, and its exact composition depends on what is being burned.

 (Source: https://energyeducation.ca/encyclopedia/Soot )

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage. At SERVPRO, we care about you and your family, and want to make this situation as painless as possible. We will treat you like family, and respect your items as if they were our own. If you find yourself dealing with the aftermath of a fire, give SERVPRO a call. We’ll restore the damage and make it “Like it never even happened.”

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after fire damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Use your ceiling fan to keep warm this winter!

12/24/2019 (Permalink)

ceiling fan Gently running your fan clockwise can help your home stay warm this winter!

An easy way to save money on heat this winter is by using your ceiling fan! Running your ceiling fan on low in a clock wise direction circulates warm air into your home or business. Since heat rises, the air by the ceiling is warmer than the air by the floor. According to todayshowhomeowner.com, “The reason the fan is set to rotate clockwise on low is to keep from creating a strong draft, which would cool you down just like it does in summer. Instead, the air near the ceiling is pushed up and outward, causing it to circulate down near the perimeter of the room. Since the air at floor level is warmer, the thermostat can be set lower, saving money and helping the environment at the same time. Any heat generated by the fan’s motor is a bonus in the winter, so you can keep it running whether you are present in the room or not.”

SERVPRO cares about our customers, and we love sharing useful home and office tips with you guys! That being said, if your home or office building is ever in need of restoration help, give us a call! SERVPRO’s team members are experts in mold, water, and fire restoration. We also do biohazard cleanup, as well as carpet and general cleaning! We are available 24 hours a day, 7 days a week. We look forward to working with you!

About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Customer Quotes!

12/23/2019 (Permalink)

SERVPRO 2019 open house Celebrating all of our customers from 2019, and looking forward to 2020!

We know you have many options when it comes to choosing a restoration company. SERVPRO believes in providing outstanding service, as well as treating every customer like family. But don’t take our word for it, check out these quotes from our amazing customers!

“Amazing team and an amazing job!! When our washer flooded our basement, they were quick to help and did a truly amazing job! It really is like it never happened!”

“These guys are Awesome! Quick, thorough, knowledgeable and Professional.”

“Very professional, great time management, answered all our questions, and very sympathetic in a stressful situation.”

“Our church had a pipe break sending a large amount of water into our children’s area. SERVPRO worked around the clock to get us back up and running. Hands down amazing service!”

“Great service. Came late on a Thursday afternoon and spent 4 hours hauling away carpet backer and baseboard. Everything was dried up by the weekend.”

“I was very impressed with the work that SERVPRO did for us. They were prompt, friendly, and professional. They took the time to fully discuss the scope of the work before they started. After the work was complete, they did a thorough walk through and made sure our expectations were met before they left. Great work!”

We are incredibly thankful for each and every customer who chooses SERVPRO for restoration work. If your home or commercial building is in need of damage clean up, give us a call! We are available 24 hours a day, 7 days a week!

SERVPRO visits animal Shelters!

12/23/2019 (Permalink)

SERVPRO employees visiting animal shelter SERVPRO had the BEST time visiting Bellwether Harbor animal shelter!

Recently, SERVPRO had an incredible opportunity to visit two wonderful animal shelters and drop off donations. One of SERVPRO’s favorite activities is connecting with the local community.  Everyone in our office loves animals, so we were excited to meet a need and visit these awesome shelters! The staff at both shelters were great! They gave us tours, provided us with helpful information, and let us play with the animals! It was great to see people in our community working hard to make a difference for abandoned, neglected, and abused animals. It was difficult to leave the shelters at the end of the day, but we left knowing our donations were given to two amazing facilities! A big thank you to Caitlyn from the Kent County Humane society, and Carmen from Bellwether harbor! Your dedication to helping animals has not gone unnoticed!

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Cleaning your Commercial Building

12/17/2019 (Permalink)

building in need of cleaning If you need help cleaning your commercial building, SERVPRO can help!

An important part of owning a commercial building is keeping it clean. If a building is not maintained, the risk of mold, external damage, internal damage, and health risks dramatically increase. When you take care of your commercial property, you will attract and keep customers, make the building look nicer, and keep occupants inside happier and healthier. Another reason to stay on top of your commercial property is the improved productivity a clean environment brings. When there is less clutter around to distract employees, they will in turn work faster and harder. Consider this list from woodard247.com of essential cleaning supplies to keep in your building:

-vacuum cleaner

-Broom and dustpan

-Sponge Mop

-Plastic Buckets

-Rubber Gloves

-Dust Towels

-Cleaning towels

-Glass cleaner

-wood polish

-bleach

-Floor Cleaner

-Soft Scrub

-Stainless steel polish / powder

-mold and mildew cleaner

-disinfectant wipes

-air freshener

Using these supplies regularly will keep your commercial space tidy. However, if the mess gets out of hand, SERVPRO can help. If your commercial property is in need of any type of restoration, call the professionals at SERVPRO. Our crews are expertly trained in mold, fire, water, and general cleaning restoration. With our phone lines open 24/7, we are ready to serve you make the damage “Like it never even happened”.

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. We also specialize in general cleaning and bio-hazard clean up. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Rockford Santa parade!

12/17/2019 (Permalink)

Decorated SERVPRO truck Our box truck is ready for the Holidays!

Here at SERVPRO, we love getting to know our local community! One of our favorite ways to get involved is through the Rockford Michigan Santa Parade! Every year in December, Rockford puts on a festive parade to celebrate the holidays, and we love being a part of it! A few Saturdays ago, SERVPRO employees along with their families met up for a quick breakfast before the parade. We carpooled to Rockford, and decorated a SERVPRO box truck with blinking lights and a pretty wreath. Despite the cold, everyone loved passing out candy and packets of hot chocolate to the kids watching the parade. It was a fun way to connect with our community, and say hi to those who have supported us! Can’t wait until next year!

How Seasonal Affective disorder can impact the work place

12/16/2019 (Permalink)

employees smiling while working Keep reading to learn how S.A.D can impact the workplace, and what you can do to reduce symptoms!

The winter months are commonly called “The most wonderful time of the year.” Holiday parties and the excitement of the first snow fall leave people buzzing anticipation for the festivities to come. While good tidings of comfort and joy may be the theme this season, many people are stuck feeling the exact opposite. In fact, over 10 million people suffer from Seasonal affective disorder during the cold months, according to themuse.com. Seasonal affective disorder, also known as SAD, causes hormones to change during the winter, reducing the brain’s serotonin levels due to lack of sunshine. Serotonin is commonly nicknamed “The happy chemical”, because it regulates mood. It’s important to be aware of SAD and how it affects people, so themuse.com complied a list of symptoms to watch out for. Sadness, fatigue, insomnia, and weight gain are common symptoms of SAD. Other symptoms include inability to concentrate, irritability, increased desire to be alone, and a greater need for sleep. Because of these symptoms, SAD can have a negative impact in the work place. Mood changes and tiredness can cause coworkers to become argumentative, and the inability to focus can make it hard for employees to meet deadlines and get work done in a timely manner.

Although there is no set cure for SAD, there are many ways to reduce its impact in the work place. Encouraging open and honest communication between coworkers and supervisors is a great place to start. If an employee feels they are able to talk to a supervisor about their struggles, it eases feelings of stress and irritability. It also helps the supervisor understand what is going on with their employees. If a supervisor notices work not being completed as quickly, or a general sadness with their employee, open communication will allow employees and supervisors to come together to find a reasonable solution. Another way to reduce the impact of SAD at work is to take regular breaks. Breaking up the day with a quick walk or a step outside can do wonders to combat SAD. Another effective tool is to change your diet. Around the holidays, people tend to overload on sweets and carbs, which can negatively impact your mood. According to integrativepsychiatry.net, foods rich in omega 3 fats will help serotonin work better by reducing brain inflammation.  Last but not least, getting a light therapy lamp for your home or office can help reduce the affects of SAD. These lights mimic rays from the sun, which helps the brain produce serotonin. Therapy lights, sometimes called “happy lamps”, are not a cure all for SAD, but they are known for improving mood and increasing energy levels.

Unfortunately, SERVPRO can’t cure seasonal affective disorder. However, we can make your life easier by restoring water, fire, and mold damage done to your home or business. Our expert teams take pride in the cleaning and restoration process, and work diligently to make the damage disappear, “Like it never even happened”.

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Michigan Storms!

12/16/2019 (Permalink)

Tree crashed into home The aftermath of a storm can be overwhelming. Call SERVPRO for help!

There is no denying that living in Michigan has its advantages. We are surrounded by the great lakes, we get to experience all 4 seasons, and we have many beautiful cities that are perfect spots for vacations and sightseeing. Although Michigan is a wonderful state, it does have its disadvantages; a big one being storms. Throughout different parts of the year, Michigan is either experiencing a storm, or on watch for one. We have thunderstorms, blizzards, tornadoes, wind storms, ice storms, and hail storms. Each one of these storms can impact your home or commercial property in multiple different ways. A rough wind storm or tornado can make a tree crash into your home. A heavy thunderstorm can cause flooding in your commercial building. An ice storm can cause pipes to freeze and burst. The possibilities involved with storm damage are endless, and it can be an overwhelming process when you find yourself left with the aftermath of a severe storm. When Michigan storms cause damage to your home or property, SERVPRO is ready to help. Our phone lines are open 24/7, and our restoration teams are expertly trained to handle any situation that comes their way. Rest assured that SERVPRO is there for you when you need them most.

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Biohazards in the work place!

12/16/2019 (Permalink)

blood splatter with SERVPRO logo Leave the bio-hazard clean up to the experts at SERVPRO!

Biohazards in the work place: When to call for help

Owning a business means dealing with situations you might not have considered before. For instance, biohazards. According to vocabulary.com, a biohazard is a biological substance that's dangerous to people or the environment. Because accidents are bound to happen, you may find yourself wondering what to do in case of a biohazard at your commercial building.

Anytime a business is dealing with a biohazard, there are procedures to follow set in place by the Occupational Safety and Health Administration standards. These guidelines were made to keep employees safe. According to Spaulding.com, the most common type of biohazard that happens in the work place is spilled blood. If a small amount of blood is spilled on a hard surface, it is possible to take care of the cleanup without calling a professional.  However, to be compliant with OSHA standards, any employee who handles the cleanup must have completed Bloodborne Pathogen Standards training. The employee must also be provided with personal protective equipment, and they must be using an approved disinfectant product. Lastly, any biohazard waste needs to be clearly marked and properly disposed of.

If you are still unsure of when to call for help, consider the dinner plate theory. If the size of the blood shed is greater than the size of a dinner plate, it’s best to call a professional. Also, if the blood/biohazardous chemical spills on carpet, calling a professional right away is the safest option.

When it comes to biohazards, anybody who comes into contact with the affected area is at risk for blood born pathogen exposure. If there is any doubt in your ability to take care of the biohazard yourself, call SERVPRO. Our teams are expertly trained, use state of the art equipment, and are faster to any disaster.

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. We also do bio hazard cleanup as well as general clean up. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Watch out for Puffbacks!

12/11/2019 (Permalink)

brick house covered in soot Puffbacks can make a huge mess. Call SERVPRO for help!

The snow is falling and the temperatures are dropping. Winter is here! It’s about that time of year where people turn on their heating systems that have been sitting idle for months at a time. If you are lucky, your furnace or boiler will start right up with no issues. If you’re not so lucky, starting up your heating system might result in a puffback. According to tuckey.com, a puffback occurs when an oil burner back fires and spits out smoke and soot, making a mess of your home or business!  Puffbacks happen for a number of reasons, so it’s helpful to keep them in mind for preventative measures. Problems such as leaks in oil supply piping, or a defective oil spray nozzle can result in a puffback. Improper heater shutdown, faulty chimney and heater installation, poor ventilation, or clogged heating systems are other common causes for puffbacks. Damage done to the home or business due to puffbacks can range from minimal to severe. Keep an eye out for these warning signs to prevent puffbacks from affecting your home or business! Oil leaks, loud noises when starting up the heating system, noise after shutting it off, and strange smells are all an indication that something is wrong. It’s important to take care of those warning signs quickly so they don’t lead to puffbacks that cause severe damage. However, if you do experience a messy puffback, don’t hesitate to give SERVPRO a call! Our professional crews use the latest technology and safe cleaning products to restore damage done to your home or business!

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after a fire damage event call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300