Recent Posts

How Hoarding Impacts Water Damage

9/21/2020 (Permalink)

inside of an extremely cluttered home Hoarder Houses are at a higher risk for water damage. If you suspect water damage in your home, give us a call for a free quote! We are here to help!

Hoarding not only causes damage to your health and mental state of mind, but to your home as well. For example, did you know that hoarder houses are at a higher risk for water damage?

Because of the clutter, hoarders often put home maintenance (such as roofing and pipes) on the back burner, which could lead to pipe breaks and roof leaks. That being said, if water damage does happen, it can be difficult to find due to piles of contents hiding the source. This also makes it hard to restore the damage because of the clutter surrounding the affected area. Additionally, when there is water damage, it is not uncommon for mold growth to happen as a result. Consider the following quote from

“A pipe could develop cracks or leaks, and this problem would not be found for months or even years, becoming a breeding ground for mold. This danger can last even longer when you consider that the clutter in the house must be removed before remediation can occur, leading to mold continuing to grow for a longer period of time. Mold spores can also be released into the air during the cleanup, due to all the moving and touching of damaged materials affected by the mold.”

If you find yourself needing help with hoarding cleanup, water damage restoration, or mold remediation, we are here for you! Give our office a call today for more information on how we can best serve you. We look forward to hearing from you! SERVPRO of NE Grand Rapids 616-647-4300!

IICRC Certified!

9/14/2020 (Permalink)

IICRC certified logo SERVPRO of NE Grand Rapids is an IICRC Certified Firm!

You can trust our professional crews at SERVPRO of NE Grand Rapids to restore your home or business from fire damage. Why can you trust us? Because we are an IICRC Certified Firm! IICRC--The Institute of Inspection, Cleaning, and Restoration Certification creates the standards for the restoration industry. The IICRC also provides restoration companies with training and certifications! IICRC Certified Firms have the right to display the IICRC Certified Logo to let customers know they’ve had the proper training and certifications to get the job done! 

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

We know that you have many choices when it comes to choosing a restoration company. We want to assure you that SERVPRO of NE Grand Rapids is a certified firm with professionally trained techs and project managers to get the job done the right way. Here at SERVPRO of NE Grand Rapids, we also value customer service and make sure to treat each customer as if they were family.  We are available 24 hours a day, 7 days a week to meet all of your emergency needs. 

About SERVPRO of North East Grand Rapids

SERVPRO of North East Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

EPA Lead-Safe Certified Firm

IICRC - Institute of Inspection Cleaning and Restoration

Day 1 of National Preparedness Month

9/1/2020 (Permalink)

Open road with dark storm clouds in the distance Prepare your commercial building for storms!

Happy September! Did you know that September is National Preparedness Month?! While Michigan storms may not be quite as bad as those impacted by hurricanes, the storms we do get can still cause severe damage! The last thing anybody wants to deal with is property damage, especially when you’re a business owner. Keep reading to find out how to prepare your commercial business for future storms! 

One of the most important ways to be prepared for a storm is to have a response plan set in place. According to, the following points are extremely important to include in your response plan.

  • Two-way communication system for reaching employees/customers and emergency services
  • Map of multiple evacuation routes
  • A designated location for employees to meet inside your facility or at a nearby shelter
  • Checklists of tasks for people to complete before, during and after a storm

After a plan is created,  do a few trial runs to make sure it works, and fix any tweaks if needed! 

Another important part of preparing your commercial building for a storm is to ensure the structure and the backup equipment are properly maintained. Getting the roof inspected once a year, and making sure the weatherstripping calk is in place may sound simple, but it makes a huge difference in keeping your employees and business safe during a storm. It is also highly important to make sure your equipment is in working condition. According to,  “Having the right equipment in place to keep your facility running during a storm is often  overlooked. Maintenance and placement of this equipment must be well thought out. In your plan, specify who, when, where and how emergency equipment will be maintained” 

Lastly, in order to prepare your commercial building for a storm, you need to protect the business’s assets and valuables. Another insightful quote from states this: “Machinery, product inventory, supplies and technology systems are a few of your business assets that may be at risk. Ask yourself these questions to help prevent a loss of resources:

            -Where are your valuable business assets located in the building?

-Are these resources physically protected? How -are they protected?

-What resources are crucial for business operation?

-Are these assets owned and insured?

-What assets are leased and what is the liability if they are damaged?

We know this list may seem daunting, but it’s better to be over prepared than not prepared at all! We care about you and your business, and will be here for all your emergency needs! We’re just a phone call away!


Storm Trailer!

8/25/2020 (Permalink)

SERVPRO truck with storm trailer connected Our storm trailer is locked, loaded, and ready to meet your emergency needs!

The word STORM often leaves people feeling scared and uneasy--especially during hurricane season. Whether you are talking about rainstorms, snow storms, or hurricanes, we want you to know that we are here for you! SERVPRO of NE Grand Rapids is fully equipped to handle whatever type of storm comes your way. In fact, we have an entire trailer locked, loaded, and ready to roll whenever a storm hits! Mother nature doesn’t abide by office hours, and neither do we! SERVPRO of NE Grand Rapids is open 24 hours a day, 7 days a week to meet all your emergency needs. Though we can’t control the weather, we can help you minimize the damage done to your home or business after a storm event. 

SERVPRO of NE Grand Rapids specializes in storm and flood damage restoration.  Our crews are highly trained use specialized equipment to restore your property to its pre-storm condition.

When storms hit NE Grand Rapids, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 616.647.4300

Soda Blasting!

8/10/2020 (Permalink)

Soda blasting spray paint off a brick wall Do you have graffiti that needs removing? Give us a call today for a free quote! 616-647-4300!

Finding graffiti on your Grand Rapids area commercial building isn’t an ideal situation. Maintaining the outside appearance of your business is important for attracting customers! Fortunately, SERVPRO of North East Grand Rapids has you covered! One of our favorite techniques for graffiti removal is soda blasting. According to, “Soda blasting is a form of abrasive blasting that uses sodium bicarbonate as an abrasive media. The soda is propelled using compressed air or water to blast a surface.”  To put it in simpler terms, sodium bicarbonate, more commonly known as baking soda, is put into an air compressor and is used to blast away unwanted graffiti.  Not only can soda blasting remove graffiti, it can also be used to get rid of soot damage following a fire. Check out our latest video showing the soda blasting technique on a Grand Rapids commercial building! 

What is a Smoldering Fire?

7/27/2020 (Permalink)

Hot coals burning in a fire Smoldering fires have no flames, are slower to spread, and have lower temperatures than flame fires!

When most people think of a fire, they picture tall orange flames, extremely hot temperatures, and maybe a marshmallow or two. 

However, there is another kind of fire that can be just as dangerous as the regular fires we see. These fires are called Smoldering fires. Smoldering fires differ from flame fires in a few ways. Where flame fires have visible flames, smoldering fires are flame less. Flame fires start in the gas phase, where smoldering fires start on the surface of a solid. Flame fires reach high temperatures, where smoldering fires have lower temps. Flame fires spread fast, where smoldering fires are up to ten times slower than the latter. Smoldering fires also produce more toxic gasses than flame fires do.  According to, smoldering fires are defined as “Slow, low temperature, flames form the combustion of a solid fuel.” To put it in layman's terms, smoldering fires are a flame less, low temperature burn. Once these smoldering fires are ignited, it is a challenge to put them out. This makes them one of the top leading causes of residential fires. 

If you experience a smoldering fire in your home or business, please don’t hesitate to reach out to us! The team at SERVPRO of NE Grand Rapids is happy to help you through this process, and restore any damage done to your home or business. Call us today at 616-647-4300!

Toxic Smoke

6/11/2020 (Permalink)

Home completely burned after a fire. If you experience a fire in your home or business, give us a call to restore the smoke damage!

We all know that when a house or business goes up in flames, it's typically followed by LOTS of smoke, which is full of toxic chemicals.  Consider the following quote from “A typical structure fire may generate literally tens of thousands of toxic chemicals and gasses as a variety of materials and products are burned.” YIKES! That’s a LOT of toxic chemicals. When most people think of a structure fire, their first few thoughts are usually getting everyone out safely and assessing the damage. While these are extremely important things to worry about, a lot of people forget to think about how breathing in the toxic chemicals in smoke can affect their overall health. 

If you ever experience a fire in your home or business, make sure to call 911 ASAP! After the fire has been put out, find a place to stay with either friends, family, or a hotel. Even if your home or business isn’t completely destroyed, it’s still not safe to stay there until a professional restoration company cleans, disinfects, and sanitizes the structure. SERVPRO of North East Grand Rapids is here for you! Our professional crews are expertly trained on the proper procedures, equipment, and products needed to restore the smoke damage in your home or business. We care for all of our customers, and want you and your family to be safe from inhaling toxic smoke. We offer free estimates, and are conveniently opened 24/7 to meet your emergency needs. While we hope you never experience a fire loss, just know that you can count on us to restore the damage and make it "Like it never even happened."

The dangers of Flash Flooding

6/5/2020 (Permalink)

ariel view of Rockford Michigan Dams. Beautiful overhead view of the dams in Rockford, Michigan.

Since we are experiencing lots of rain these days, we wanted to provide you with some helpful information on flash floods--especially because many of our customers live close to lakes and rivers. Cities like Grand Rapids, Lake Odessa, Lowell, and Rockford are known for their flowing rivers and all sports lakes!--Not to mention charming boutique shopping areas! However, as fun as living near the water might be, it can put home/business owners at a high risk for water damage due to flash flooding. 

According to, flash flooding is the number 1 cause of weather related deaths in the United States, so it’s important to be aware of how they work, and what to do if you experience one. 

There are two key factors that make up flash floods: 1.) Intensity of the rainfall, and 2.) The duration of the rainfall. Soil conditions, as well as ground cover also play a role in flash floods. 

Flash floods can be unpredictable. Sometimes they happen within a few minutes of a storm, while other times they start after many hours of intense rainfall. However, most flash floods are caused by slow moving thunderstorms, or heavy rainfall from tropical storms and hurricanes. 

Another important factor to note is that flash floods can be extremely strong. They can rip out trees, move large boulders, and destroy buildings, homes, and bridges. They can also cause dangerous mudslides, as well as reach heights of  30 feet or more! Please remember that even if flood waters appear shallow, they can still be dangerous. 6 inches of water might not seem hazardous, but if it's moving fast enough, it can knock you off your feet! Even as little as 2 feet of water can float a car! For your safety, and for the safety of those around you, never try to walk, swim, or drive through fast moving flood waters. Turn around, go a different way, and get to higher ground until it’s safe. If your home or business ever experiences water damage from flash flooding, don’t hesitate to reach out! We value your property and personal belongings, and want to give you peace of mind by restoring the damage. We are here when you need us most!

Proactive Cleaning your Rockford Michigan Business

5/1/2020 (Permalink)

building decorated with orange and green Call us today for a free cleaning and sanitizing quote for your commercial building.

When Michigan's Stay Safe, Stay Home order gets lifted, and it’s time to open your business back up, will you be ready for your employees & guests?!

We can help you get ready with proactive cleaning!

We offer preventative COVID-19 cleanings, as well as cleaning + sanitizing for confirmed or suspected cases of the virus.

Show your employees and customers that you care by taking proactive steps to slow the spread of germs in your Rockford, Michigan commercial building. 

Our dedicated crews can sanitize the entire building, so you can safely welcome back guests and employees with open arms!

While we don’t know how long this pandemic will last, one thing you can count on is the TEAM in GREEN!

We’re essential, we’re open, and we’re ready to tackle whatever comes our way!   

The importance of a restoration plan.

4/29/2020 (Permalink)

Ariel view of Grand Rapids Michigan. Image includes skyscrapers and blue bridge over the grand river. Let us help you restore your Grand Rapids Business!

It’s important to have a restoration plan in place for your Grand Rapids business, in case of an unforeseen disaster or damage. FEMA’s most recent report states that at least 40% of businesses fail to reopen following a disaster event. Having a SERVPRO® restoration services respond right away, no matter the hour, can make a big difference in how quickly your Grand Rapids business is able to recover!

Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. That being said, SERVPRO of NE Grand Rapids has the resources and expertise to give you excellent results while minimizing the disruption to your clients. We can help make it “Like it never even happened.”

A few businesses that we handle are as follows:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Here at SERVPRO of NE Grand Rapids, we believe in treating every client like family. We will take the time to understand your needs, so that you can rest easy knowing we will get the job done right. Call us today to set up a free estimate for your Grand Rapids commercial property!