Recent Posts

The Covid-19 Storm

4/7/2020 (Permalink)

Blue background with green bacteria molecules. Text says "Coronavirus Outbreak" Let us put your mind at ease by performing proactive cleaning to fight back against this pandemic!

The COVID-19 pandemic hit the world like a storm.

There may not be rain or high winds, but it's path of destruction is just as treacherous.

More cases of COVID-19 are being confirmed everyday, leaving people anxious and stressed.

While we can't take away the fear surrounding this virus, we can give you peace of mind. 

Don't panic-- We are here to help.

SERVPRO offers proactive clean up of facilities to minimize the transmission of emerging viral pathogens.

Our services include fogging, facility or structure cleaning and disinfecting.

In addition to cleaning homes, we also service grocery stores, restaurants, schools, churches, healthcare facilities, nursing homes, offices, and everything in between!

Let us put your mind at ease by helping you fight this virus. 

We are committed to providing a rapid response to this outbreak 24/7

Call us today! 616-647-4300!

Making your candles last longer!

4/1/2020 (Permalink)

light pink candle, flame is lit. Make your candles last longer! Keep reading to learn more!

Candles are one of those things that almost everybody loves. They smell good, they're a great way to add decor to your home or office, and they make the PERFECT gift! 

On the other hand, candles (at least high quality ones!) can cost a pretty penny. Thankfully, we found these awesome tips that can make your candles last longer!


Tip #1. Freeze the candle. The wax being hardened will make it burn slower!

Tip #2. Burn the candle just enough for a small pool of melted wax. Sprinkle salt into the wax pool to slow the melting!

Tip #3. Trim the wick before lighting. Longer wicks cause the wax to burn quicker.

As always, when burning candles, it's important to remember to blow them out before leaving your Grand Rapids home or office. It's also important to keep lit candles out of reach from children and pets. However, if anything should happen and your home or business suffers from fire damage, give us a call! We are here to help you 24/7. 

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#themoreyouknow #SERVPRO #heretohelp #candletips

Catastrophic Candles!

2/24/2020 (Permalink)

Three tea light candles lit up in the night. Proceed with caution when burning candles in your Grand Rapids home or business!

Do you have candles in your Grand Rapids home or business? We're guessing you do!

With their lovely scent and glowing flames, it's hard to remember that candles cause a lot of harm when not taken care of properly.

Check out these alarming facts about candles from www.nfpa.org

Candles are responsible for:

•3% of reported home fires
•3% of home fire deaths
•6% of home fire injuries
•5% of the direct property damage in home fires

Moral of the story, proceed with caution when burning candles in your Grand Rapids home or business! 


While we hope you don't need to call us, if you ever find yourself in need of fire damage restoration services, give us a shout. We’re here for you 24/7.

President's Day!

2/17/2020 (Permalink)

American Flag , blue sky in background Photo by Aaron Burden on Unsplash

In honor of President’s Day, consider the following quote from Martin Van Buren, who was the 8th president of the United States.

“It is easier to do a job right than to explain why you didn't.”

One of the reasons this quote is so popular is because it’s applicable to all areas of life! You can apply it to your job, raising your kids, your marriage, school, or a project.

At SERVPRO of North East Grand Rapids, we apply this quote to every single job, every single day. We understand that your home and business are important to you, and we take pride in our ability to do the job right!. Maybe your home suffered water damage from a pipe leak, or your business experienced fire damage from a space heater. No matter the situation, SERVPRO of North East Grand Rapids is ready to respond ASAP! Our professional crews are expertly trained, and have years of experience enabling them to do the job right!

Flood Damage VS. Water Damage

2/14/2020 (Permalink)

Multiple cars parked on a flooded street Do you know the difference between Flood damage and Water damage?!

Flood Damage Vs Water Damage

The terms “Flood damage” and “Water damage” are commonly used in the restoration industry. Most people would hear these terms and assume they mean the same thing; however, they actually have some key differences!

According to the National Flood Insurance Program, a flood is defined as: “A general and temporary condition of partial or complete inundation of 2 or more acres of normally dry land or, of 2 or more properties from:

  • overflow of inland or tidal waters
  • unusual and rapid accumulation or run off of surface waters from any source
  • Mudflows
  • Collapse or subsidence of land along the shore of a lake or similar body of water as a result of erosion or undermining caused by waves or currents of water exceeding anticipated cyclical levels that result in a flood as defined above.”

The defining factor that separates flood damage from water damage is pretty simple; it all depends on where the water comes from. Flood damage comes from natural sources. Water damage comes from inside the home (dishwasher leak, washing machine overflow etc.).  

Knowing the difference between flood damage and water damage is not only important for mitigation purposes, but for filing insurance claims as well! Make sure you know what type of loss your insurance covers in case you find yourself dealing with water or flood issues.

When it comes to water damage, flood damage, or any other type of damage, you can count on SERVPRO of NE Grand Rapids to restore your home or business. We have professional crews available 24/7, and advanced equipment on hand to make the damage “Like it never even happened.”

( Photo Taken by jim gade on Unsplash )

Soot VS Smoke

1/15/2020 (Permalink)

soot damage Do you know how soot and smoke damage can affect your home?

SERVPRO of NE Grand Rapids realizes that fire damage has many components, including smoke and soot damage. Keep reading to learn more about soot damage, smoke damage, and the difference between the two.

Smoke Vs Soot: What’s the difference?

Smoke occurs when there is incomplete combustion--meaning not enough oxygen to burn the fuel completely. In complete combustion, everything is burned, producing just water and carbon dioxide. When incomplete combustion occurs, not everything is burned. Smoke is a collection of these tiny unburned particles. Each particle is too small to see with your eyes, but when they come together, you see them as smoke.

 (Source: https://www.sciencelearn.org.nz/resources/748-what-is-smoke )

Soot, is a fine black or brown powder that can be slightly sticky, and is a product of incomplete combustion. A major component of soot is black carbon. Soot is made up of a variety of chemicals, and its exact composition depends on what is being burned.

 (Source: https://energyeducation.ca/encyclopedia/Soot )

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage. At SERVPRO, we care about you and your family, and want to make this situation as painless as possible. We will treat you like family, and respect your items as if they were our own. If you find yourself dealing with the aftermath of a fire, give SERVPRO a call. We’ll restore the damage and make it “Like it never even happened.”

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after fire damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Use your ceiling fan to keep warm this winter!

12/24/2019 (Permalink)

ceiling fan Gently running your fan clockwise can help your home stay warm this winter!

An easy way to save money on heat this winter is by using your ceiling fan! Running your ceiling fan on low in a clock wise direction circulates warm air into your home or business. Since heat rises, the air by the ceiling is warmer than the air by the floor. According to todayshowhomeowner.com, “The reason the fan is set to rotate clockwise on low is to keep from creating a strong draft, which would cool you down just like it does in summer. Instead, the air near the ceiling is pushed up and outward, causing it to circulate down near the perimeter of the room. Since the air at floor level is warmer, the thermostat can be set lower, saving money and helping the environment at the same time. Any heat generated by the fan’s motor is a bonus in the winter, so you can keep it running whether you are present in the room or not.”

SERVPRO cares about our customers, and we love sharing useful home and office tips with you guys! That being said, if your home or office building is ever in need of restoration help, give us a call! SERVPRO’s team members are experts in mold, water, and fire restoration. We also do biohazard cleanup, as well as carpet and general cleaning! We are available 24 hours a day, 7 days a week. We look forward to working with you!

About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Customer Quotes!

12/23/2019 (Permalink)

SERVPRO 2019 open house Celebrating all of our customers from 2019, and looking forward to 2020!

We know you have many options when it comes to choosing a restoration company. SERVPRO believes in providing outstanding service, as well as treating every customer like family. But don’t take our word for it, check out these quotes from our amazing customers!

“Amazing team and an amazing job!! When our washer flooded our basement, they were quick to help and did a truly amazing job! It really is like it never happened!”

“These guys are Awesome! Quick, thorough, knowledgeable and Professional.”

“Very professional, great time management, answered all our questions, and very sympathetic in a stressful situation.”

“Our church had a pipe break sending a large amount of water into our children’s area. SERVPRO worked around the clock to get us back up and running. Hands down amazing service!”

“Great service. Came late on a Thursday afternoon and spent 4 hours hauling away carpet backer and baseboard. Everything was dried up by the weekend.”

“I was very impressed with the work that SERVPRO did for us. They were prompt, friendly, and professional. They took the time to fully discuss the scope of the work before they started. After the work was complete, they did a thorough walk through and made sure our expectations were met before they left. Great work!”

We are incredibly thankful for each and every customer who chooses SERVPRO for restoration work. If your home or commercial building is in need of damage clean up, give us a call! We are available 24 hours a day, 7 days a week!

SERVPRO visits animal Shelters!

12/23/2019 (Permalink)

SERVPRO employees visiting animal shelter SERVPRO had the BEST time visiting Bellwether Harbor animal shelter!

Recently, SERVPRO had an incredible opportunity to visit two wonderful animal shelters and drop off donations. One of SERVPRO’s favorite activities is connecting with the local community.  Everyone in our office loves animals, so we were excited to meet a need and visit these awesome shelters! The staff at both shelters were great! They gave us tours, provided us with helpful information, and let us play with the animals! It was great to see people in our community working hard to make a difference for abandoned, neglected, and abused animals. It was difficult to leave the shelters at the end of the day, but we left knowing our donations were given to two amazing facilities! A big thank you to Caitlyn from the Kent County Humane society, and Carmen from Bellwether harbor! Your dedication to helping animals has not gone unnoticed!

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Cleaning your Commercial Building

12/17/2019 (Permalink)

building in need of cleaning If you need help cleaning your commercial building, SERVPRO can help!

An important part of owning a commercial building is keeping it clean. If a building is not maintained, the risk of mold, external damage, internal damage, and health risks dramatically increase. When you take care of your commercial property, you will attract and keep customers, make the building look nicer, and keep occupants inside happier and healthier. Another reason to stay on top of your commercial property is the improved productivity a clean environment brings. When there is less clutter around to distract employees, they will in turn work faster and harder. Consider this list from woodard247.com of essential cleaning supplies to keep in your building:

-vacuum cleaner

-Broom and dustpan

-Sponge Mop

-Plastic Buckets

-Rubber Gloves

-Dust Towels

-Cleaning towels

-Glass cleaner

-wood polish

-bleach

-Floor Cleaner

-Soft Scrub

-Stainless steel polish / powder

-mold and mildew cleaner

-disinfectant wipes

-air freshener

Using these supplies regularly will keep your commercial space tidy. However, if the mess gets out of hand, SERVPRO can help. If your commercial property is in need of any type of restoration, call the professionals at SERVPRO. Our crews are expertly trained in mold, fire, water, and general cleaning restoration. With our phone lines open 24/7, we are ready to serve you make the damage “Like it never even happened”.

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. We also specialize in general cleaning and bio-hazard clean up. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Water, fire, or mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300