Recent Posts

SERVPRO can often save your hardwood floors!

1/21/2021 (Permalink)

water on hardwood floors Hardwood is a porous building material, and can retain a significant amount of water, which in turn causes the floors to warp, swell, or break down

A common worry our customers have when dealing with water damage is saving their hardwood floors. Thankfully, SERVPRO can often save hardwood floors! Hardwood is a porous building material, and can retain a significant amount of water, which in turn causes the floors to warp, swell, or break down. After SERVPRO removes the water, they will begin the drying process to save your floors! The first step is to manipulate the temperature and relative humidity to remove the remaining moisture. Our professional crews use specialized equipment, including industrial air movers and dehumidifiers, to remove water retained by the wood, and other hard-to-access moisture. They’ll carefully monitor the progress using moisture meters until the wood returns to acceptable drying goals! If you are concerned about water damage on your hardwood floors, make sure to call us right away! The longer you wait to get your floors dried, the more damage there will be. SERVPRO of North East Grand Rapids is available 24/7 to meet all your emergency needs---all you need to do is call! (616)-647-4300. 

The 5 types of Fires

1/8/2021 (Permalink)

large house on fire Did you know that fires are categorized into into 5 different classes?!

Did you know there are FIVE different types of fires?! Fires are categorized into 5 different classes, and each class has different elements that make it unique. 

Class A: Class A fires are defined as ordinary combustibles. To put it in simpler terms, these types of fires use commonly flammable material as their fuel source. Wood, fabric, paper, trash ,and plastics are common sources of Class A fires. This is essentially the common accidental fire encountered across several different industries. Trash fires are one such example. Class A fires are commonly put out with water or monoammonium phosphate. (

Class B: Class B fires are fueled by flammable liquids, such as gasoline, petroleum greases, tars, oils, oil-based paints, solvents, and alcohols. These fires also include flammable gases such as propane and butane. Class B fires do not include fires involving cooking oils and grease. (

Class C: A Class C fire is one in which an energized electrical element is the cause of the fire. “Energized” means that the electrical component  is connected to a power source. Class C fires  may be started from faulty wiring, a short circuit, damage to power cords, overloaded electrical outlets, or overheated/overcharged devices. ( 

Class D:  Class D fires are characterized by the presence of burning metals. However, not all metals are flammable. Sodium, potassium, uranium, lithium, plutonium, calcium, magnesium, and titanium are all examples of combustible metals. According to, the most common type of class d fires involve magnesium and titanium. (

Class K: Last but not least, we have Class K fires. According to the following quote from; “A Class K fire is defined as a cooking fire involving combustion from liquids used in food preparation. Technically a type of liquid fire, Class K fires are distinct enough to warrant their own classification. Cooking fires are fueled by a wide range of liquid cooking materials. Greases, cooking oils, vegetable fat, and animal fat are all fuel sources found in Class K fires.”

No matter what type of fire you experience, SERVPRO of North East Grand Rapids is here to help! Our professional crews have been expertly trained to restore the damage done to your home or business. Call us today to set up a free quote! (616)-647-4300

Training Demonstration!

12/23/2020 (Permalink)

SERVPRO training demonstration One of the best ways to learn is by watching our peers. Thanks for the hands on demonstration, Joey!

No matter how much experience you have, there is always something new to learn! Here at SERVPRO of NE Grand Rapids, we like to give our employees the opportunity to hold a training demonstration for the rest of the staff. The training demonstration could be on anything from cleaning the trucks, to how to use a specific tool! Everybody has something to bring to the table, and we love getting the chance to learn from our peers. In this photo, our asset manager, Joey, is giving us a demonstration on how to clean out hoses from the water trucks. Joey has been with us for about 4 years now, and has learned A LOT about the restoration business. We appreciate Joey taking the time to put together a training demonstration for us! 

SERVPROXIDE--Now available on Amazon!

12/22/2020 (Permalink)

Gallon of SERVPRO SERVPROXIDE SERVPROXIDE is a professional residential, commercial, & hospital disinfectant that kills and eliminates 99.999% of viruses and bacteria!

Did you hear the good news?! SERVPRO’s very own SERVPROXIDE is now available on Amazon! SERVPROXIDE is a professional residential, commercial, & hospital disinfectant that kills and eliminates 99.999% of viruses and bacteria! Keep reading to learn more about this professional cleaning agent!

  • KILLS AND ELIMINATES 99.999% OF VIRUSES AND BACTERIA—Reduces the spread of germs and pathogens on all treated surfaces. EPA registered product.
  • 100% BIODEGRADABLE SURFACTANT—Proprietary hospital-grade disinfectant that sanitizes hard and soft surfaces, and is environmentally responsible.
  • SAFE FOR USE AROUND FOOD, CHILDREN AND PETS. Safe for use around equipment used for food preparation. 
  • DISINFECTS AS IT CLEANS—Sanitizes hard non-porous surfaces in 60 seconds, and provides 99.999% sanitization of food contact surfaces.
  • SAFE TO USE EVERYDAY—For general purpose use. Does not require gloves.

Professional cleaning power at your fingertips. Now available on Amazon.

Get to know SERVPRO of North East Grand Rapids!

12/20/2020 (Permalink)

SERVPRO sign with vehicles in parking lot With over 15 years of experience in the restoration industry, SERVPRO of NE Grand Rapids is ready to serve you!

With 15 years’ experience SERVPRO of NE Grand Rapids has been serving Grand Rapids and its neighboring cities for years. Through experience and compassion we have gained a reputation as the premier restoration service in our community. Owners Brent and Jessica Griffioen go above and beyond for their clients and employees treating everyone as a part of their family. The same compassion applies to the services our franchise location offers. We understand that every job is unique and must be handled delicately to ensure that all parties are satisfied when the process is over. We work with both homeowners and local businesses to offer the highest possible standard of professionalism and safety. We pride ourselves on the honest inspections for your home with concerns of damage from anything from water to bio-hazard issues. We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts. We have developed relationships with insurance companies that create an easy work environment within your home that makes your policy claims efficient and worry free. Our company goal is to help minimize the interruption and make your disaster “Like it never even happened.”

SERVPRO of NE Grand Rapids understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage.

SERVPRO of NE Grand Rapids can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of North East Grand Rapids..

If you would like to schedule service or an estimate for your home or business, please call today! (616)647-4300

IICRC Certified Firm

12/17/2020 (Permalink)

SERVPRO fire and water logo We are an IICRC Certified Firm!

SERVPRO of North East Grand Rapids is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of North East Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does your commercial building have a mold problem?

12/16/2020 (Permalink)

Outside view of an office building Mold can spread through a commercial building in as little as 48 hours

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from your commercial business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.

Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

 If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –616-647-4300

When Storms or Floods hit Grand Rapids, SERVPRO is ready!

12/15/2020 (Permalink)

House with lightning in the sky Photo Caption: Our highly trained crews are ready to respond 24/7 to storm or flood damage in Grand Rapids!

SERVPRO of North East Grand Rapids specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Grand Rapids area, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams  that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (616) 647-4300

We are the Cleaning experts!

12/13/2020 (Permalink)

Certified: SERVPRO Cleaned sticker being placed on window Give your customers peace of mind with a SERVPRO certified proactive cleaning for your commercial business!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning!

If your home or business needs deep cleaning services, call the experts today – SERVPRO OF NE GRAND RAPIDS (616)647-4300


Avoiding Kitchen Fires During the Pandemic

12/9/2020 (Permalink)

Cooking food in a skillet over the stove top Residential kitchen fires have majorly increased during the pandemic! Keep reading to learn how to keep your home and family safe!

The global pandemic has changed all of our lives in one way or another. For many people, one of the biggest changes is not being able to go to restaurants. Because of this, people are cooking at home more, which has caused an increase in residential kitchen fires. According to , “During the COVID-19 pandemic, The Red Cross suggests revisiting your exit plan in the case of a fire to lessen your risk of being seriously injured or killed. We're believing that because more people are at home, we're seeing an increase," said Crystal Fisher of the Red Cross. To avoid having a home fire, there are a few things you can do to keep your home and family safe. 1.) Make sure your smoke alarms are working and are up to date. 2.) Review your exit plan with your family in case of a fire. 3.) Use timers when cooking so your food doesn’t overcook and burn. 4.) Keep any flammable substances away from the stove area. If all else fails and you do end up having a kitchen fire, call 911 right away! Once the fire department puts out the fire, give us a call! We’ll be there to give you peace of mind, and restore the fire damage done to your home or business.