Recent Posts

Watch out for Puffbacks!

12/11/2019 (Permalink)

brick house covered in soot Puffbacks can make a huge mess. Call SERVPRO for help!

The snow is falling and the temperatures are dropping. Winter is here! It’s about that time of year where people turn on their heating systems that have been sitting idle for months at a time. If you are lucky, your furnace or boiler will start right up with no issues. If you’re not so lucky, starting up your heating system might result in a puffback. According to tuckey.com, a puffback occurs when an oil burner back fires and spits out smoke and soot, making a mess of your home or business!  Puffbacks happen for a number of reasons, so it’s helpful to keep them in mind for preventative measures. Problems such as leaks in oil supply piping, or a defective oil spray nozzle can result in a puffback. Improper heater shutdown, faulty chimney and heater installation, poor ventilation, or clogged heating systems are other common causes for puffbacks. Damage done to the home or business due to puffbacks can range from minimal to severe. Keep an eye out for these warning signs to prevent puffbacks from affecting your home or business! Oil leaks, loud noises when starting up the heating system, noise after shutting it off, and strange smells are all an indication that something is wrong. It’s important to take care of those warning signs quickly so they don’t lead to puffbacks that cause severe damage. However, if you do experience a messy puffback, don’t hesitate to give SERVPRO a call! Our professional crews use the latest technology and safe cleaning products to restore damage done to your home or business!

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after a fire damage event call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Why SERVPRO?

12/9/2019 (Permalink)

SERVPRO employees Our team is ready to help!

We know that you have many options when it comes to choosing a restoration company. So why go with SERVPRO? What makes us different? We asked some of our employees what it is about SERVPRO that makes us stand out. Here are some of their answers.

“SERVPRO is special because we treat each and every customer as if they were family. We go above and beyond to help during a difficult time and sure the customer is happy with the end result and the work we did”.

“Our bright neon colors make us stand out, but more than that, we are always willing to go the extra mile for customers. Top to bottom excellence in customer service”.

“SERVPRO stands out because of the passion and dedication of the crews. Everyone from our amazing owners to our newest team members display so much love for each other and our clients on a daily basis.”

“I think the answer is simple. SERVPRO doesn’t believe in “good enough.” We don’t quit until we are positive it’s the absolute best we can do. Our customers are going through a difficult time when they call us. It’s our job and our pleasure to treat the customer with dignity and respect. We don’t treat our callers like a number. We treat each caller as if they were a member of our family coming to us for help.”

Notice a theme in these statements? SERVPRO stands out because of the dedication our employees have for the job. SERVPRO is different because our professional crews aim for excellence when it comes to restoring your home or commercial building from damage. Lastly, SERVPRO is different because when you call us, you’ll feel like you’re talking to family. If your home or business suffers from damage, call the professionals at SERVPRO. We genuinely care, and we will work hard to restore the damage, “Like it never even happened”.

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a storm damage, fire, and smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after a fire damage event call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Winter Driving Safety

12/6/2019 (Permalink)

cars parked in winter with snow piled on them Traveling in the snow can be dangerous! Read this article for tips on staying safe!

On the road in a snowstorm: safety and precautions

Nobody likes to hear the words “Snow Storm”, or “blizzard” when they’re heading out the door, as traveling in them is often treacherous. Forceful winds, blinding white outs, and black ice are just a few reasons to stay home during a Michigan snow storm. In fact, Winter storms contribute to more than 2,000 road deaths every winter and nearly half a million crashes, according to the AAA Foundation for Traffic Safety. While avoiding the roads is best way to stay safe, if you absolutely must drive, here are some precautionary tips to help you stay safe!

            Before heading out, take some time to prepare an emergency kit to keep inside your vehicle. Stock your kit with blankets, gloves, snow boots, flashlights and batteries. Also include a shovel and a bag of sand or cat litter. If you find yourself stuck, abrasive materials like the sand or litter will help your tires gain traction so you can get yourself out. Other items to include are first aid kits, food and water, cell phone chargers, antifreeze, and window washer fluid. Once you’ve got all your emergency items, fill up the gas tank, windshield wiper fluid, oil, and antifreeze before hitting the road.

When you’re actually on the road, drive slowly to avoid skidding and sliding! Don’t slam the brakes, and take it easy going up and down hills. If your route leads you over a bridge, use caution. According to NbcBayarea.com, highway exit ramps and bridges freeze first and are extra slippery. It’s also important to avoid using cruise control during a snowstorm. Even the faintest tap of the brakes to turn off cruise control can cause you to spiral and lose control of the vehicle!

            While we hope everyone stays safe this winter, (On AND off the roads!), we know that Michigan Blizzards often result in damage. Snow storms wreak havoc not only to roads and vehicles, but to family homes and commercial buildings. If you find yourself with excess water from frozen pipe bursts, roof leaks from ice dams, or any other type of winter storm damage, give SERVPRO a call. Your homes and businesses are important to us, and our professional teams will work hard to restore your property and give you peace of mind during these cold months. Stay safe out there, and don’t hesitate to give us a call! We’re available 24/7!

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial properties damaged by storms. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after a fire damage event call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

How water affects hardwood floors

12/3/2019 (Permalink)

water damage on hardwood flooring Don't let this happen to your hardwood floors! Call the restoration professionals at SERVPRO!

Hardwood floors are a classic way to update a home or business. However, if they become saturated with water, you could have a big problem! Water and wood is never a good mix, as the water causes hardwood floors to rot, weaken, and fall apart if not treated quickly.

Because natural wood is an organic substance, it can only stand the effects of water for short periods of time. Wood absorbs water fast, and will cause irreversible damage if not treated as soon as possible. The longer the water sits and sinks into the wood, the worse the damage will be. There is also a risk of mold growth if you wait too long to treat water-soaked wood.

Should large quantities of water ever come in contact with your hardwood floors, it is best to call a professional restoration company right away. However, if you are unsure, there are a few ways you can tell if your hardwood floors are impaired and in need of restoration. If the wood becomes stained or discolored, if mold starts to grow, or if it starts cupping, (when the wood dips in the middle with the edges raised up) the wood is likely damaged. Another sign of water damage is when the wood starts buckling, which refers to when the wood pulls away and rises from the sub floor. Buckling is seen in cases of severe water damage, such as extensive flooding, or when water has been left soaking in the wood for extended periods of time. If you ever find yourself in a situation where water has saturated your hardwood floors, give the restoration experts at SERVPRO a call. SERVPRO uses advanced equipment, powerful cleaning agents, and professional crews to make the damage “Like it never even happened”.

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after a water damaging event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after a fire damage event call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

The importance of Mold containment!

11/26/2019 (Permalink)

Mold Containment Chamber. Mold containment chambers isolate the mold spores to keep them from spreading to unaffected areas!

The importance of mold containment

Weather it’s a flood, sump pump failure, or roof leak, we can safely assume that mold growth stems from some form of excess moisture. To ensure the mold remediation is done well, one of the most important parts of the process is containing the mold. Containing the mold is important because it stops mold spores from spreading to other areas. It also makes the cleanup process easier because it keeps the dust and other debris away from areas that aren't affected. Consider the following quote from mastertechmold.com on the importance of mold containment. “Mold is a living organism, meaning that its main purpose in life is to grow. It wants to continue to grow and spread. Containment is meant to limit the spread of mold growth within the area”.

When it comes to containment, a common, effective way to isolate mold is to create a containment chamber. These chambers are made up of polyethylene sheets and are set up to separate the mold from other parts of the building or house. The next step would be to close off all entry points to the contaminated room until the mold is removed with an air scrubber, which purifies the air. Next, all the debris should be properly disposed of. Then, a HEPA vac should be used on all previously exposed surfaces before tearing down the containment chamber. It’s also helpful to spray an antimicrobial agent on the previously exposed structure.

When it comes to removing mold the correct way, look no further than the experts at SERVPRO! Our teams will set up the proper containment and restore your home! SERVPRO will make the damage disappear,  “Like it never even happened.”

 About SERVPRO of NE Grand Rapids:

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after Mold damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after mold damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Do you know what type of water you're dealing with?

11/11/2019 (Permalink)

women standing in dirty water Contaminated water should only be handled by experts. Call SERVPRO if your home or property is flooded with contaminated water!

Did you know that not all water is the same, and that there are different types of water that can damage your home or property? Being able to identify the type of water that caused damage in your home or property is important. Knowing the type of water ensures that the clean up will be done quickly and correctly. There are three different types of water that everybody should know about: Clean water, Gray water, and Black water.

If a pipe breaks in your home, or if rainwater floods your basement, it is considered clean water. When clean water is left untreated, it becomes gray water. Gray water refers to untreated clean water that has been exposed to bacteria and other variants, which makes the water unsafe. Black water is hazardous, highly contaminated water full of fungi, chemicals, and bacteria. This type of water is normally caused by sewage damage, or any kind of natural disaster. It is extremely important that black water is only handled by trained professionals. Keep reading for some ways you can help minimize water damage while you wait for help to arrive!

Before help arrives, shut off the water source, and turn off circuit breakers for wet areas of the building or house. Only shut off the circuit breakers if there is a safe way to get to the power distribution channel. Do not go into rooms with standing water, as electrical shock hazards may be present. The next thing you can do is remove as much of the water as possible by mopping and blotting. Wipe away excess water from wood furniture, and prop up any wet upholstery to allow more drying. When it comes to contaminated water, stay away from sewage and items affected by sewage. Make sure not to walk through contaminated areas, as you could spread contaminants to unaffected areas. Do not use house hold fans to dry the contaminated water, as the air flow could spread bacteria. Throw away any food or personal hygiene items that have come in contact with black or gray water.

Here at SERVPRO, we care about your home and your safety. When you have a water damage, don’t leave your home or property to chance. Call the professionals at SERVPRO of NE Grand Rapids! Our expert teams will make the damage “Like it never even happened.”

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after Flood damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Flood damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Document Restoration

11/8/2019 (Permalink)

paper documents SERVPRO uses the same document restoration technique as the library of congress!

Crack the riddle: What does SERVPRO and the library of congress have in common?

If you guessed document restoration techniques, you are correct!

When a business suffers from water damage, one of the main concerns is the loss of important documents. Water damaged paper can quickly deteriorate if not handled properly. SERVPRO’s team members are expertly trained and use the most advanced technology to recover your documents, and it just so happens that the library of congress uses the same techniques to recover damaged books!

One method that SERVPRO frequently uses in document restoration is the vacuum freeze-drying method. This process works by sublimation, which means turning a solid directly into a vapor, skipping over the liquid stage to avoid causing more water damage. This procedure can restore even the most fragile documents, such as photos, x-ray’s and business files. Another document restoration technique we use is called gamma irradiation. This procedure is used for cleaning and disinfecting documents. It is also used for decontaminating documents or other important items. In an instance where sewage or flood water has contaminated the documents, the papers are not only falling apart, but they are also full of hazardous bacteria. In this situation, decontamination is highly important. The gamma irradiation safely kills these bacteria and ensures that it won’t spread to other areas.

            Our Goal at SERVPRO is to make this process as hassle free as possible for our customers. If your commercial business is in need of document restoration, call the experts at SERVPRO! Our friendly staff will be happy to give you more information about cleaning and restoring your paper documents!

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after Flood damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Flood damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Why the flames of your bonfire aren't always orange!

11/5/2019 (Permalink)

campfire with orange and green flames Call SERVPRO of NE Grand Rapids if you need assistance with fire damage restoration!

Have you ever been sitting around a campfire and noticed that not all the flames are the same color? At first glance, the flames probably look orange, but upon further inspection, shades of blue, white, yellow, or even green can be spotted in the crackling fire. There are two instances in which flames will change color. The first being the temperature, the second being substances in the fire that cause a chemical reaction, resulting in color change. For example, when a fire reaches 1112-1832 degrees Fahrenheit, the flames will appear red. If a fire is 1823-2192 degrees F, the flames will appear orange. If the temperature is 2192-2552 degrees F, the flames will be yellow. Lastly, temperatures of 2552+ F will result in blue or violet flames.

Another way flames can change color is when they come into contact with elemental substances. For instance, when sodium is found in fire, the flames result in orange. When Carbon and hydrogen are in the mix, the flames will turn blue. With copper, the flames will turn green, and with lithium, they will turn red.

As appealing as the colored flames are to look at, it’s important to be careful when dealing with any type of fire. Fire is unpredictable, and can cause severe damage to your home or property-no matter what color the flames are! While we hope you are never faced with fire damage, if you are ever in need, give SERVPRO a call! Our restoration experts will make the mess “Like it never even happened.”

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after Fire damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Fire damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Hot tub hints!

10/28/2019 (Permalink)

Outdoor hot tub in winter Know what to do in case your hot tub overflows!

One of the best ways to keep warm during crisp fall evenings is to jump in a steaming hot tub! While hot tubs are an awesome way to relax and escape the cold, it’s important to know what to do if your hot tub ever floods.

Michigan faces a lot of storms during the fall season, and the rain can cause your hot tub to overflow. According to https://www.hottubworks.com, if your spa begins to flood, or has flooded – even if only a few inches deep, make sure to keep the spa power OFF at the main circuit breaker. Do not use a hot tub that has flooded, and do not turn the power back on until you perform several important steps.

 If the hot tub has already flooded, use a submersible pump and pump the water downhill and away from the hot tub area. If the water isn’t decreasing on its own, try using sand bags or trash bags filled with soil and placing them around the hot tub. This will allow you to pump and clean the area around it.

When the weather permits, inspect the damage. Look for evidence of how high the flood waters were inside the hot tub, and check to see if it rose over any electrical equipment. If the hot tub equipment was completely submerged (water depths of 12″ or more), remove the equipment and let it dry in a cool area within the home. If drying out the equipment doesn’t work, it may be time to call in a professional. You don’t want to risk causing any extra damage.

If your hot tub overflows, or if your home or business faces any other type of flood, give the restoration experts at SERVPRO a call. Our state-of-the-art technology and expertly trained crews are ready to make the damage disappear- “Like it never even happened.”

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after Flood damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Flood damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300

Lakeshore Storms

10/27/2019 (Permalink)

Grandhaven, Michigan lighthouse getting splashed with large waves Grand haven, Michigan light house and pier by Mike Dixon Photography.

Just a few days ago on October 19. 2019, Michigan was hit with a catastrophic storm that caused severe wreckage to the lakeshore. Lake Michigan’s waves were a towering 10 feet, and 50 mph wind gusts tore across the sandy beaches, knocking over tall trees along the lakeshore. Beaches and sand dunes were eroded, which made the lake water inch closer to the slew of beach houses plotted on the shoreline. In the areas hit the hardest, 10-20 feet of dune bluff was eroded with in a 12-hour period. So far, this storm has been the most destructive this fall, though other storms have attributed to the eroding lake shore as well. Because the lake’s water levels are expected to stay high, it’s likely that beach erosion will continue into 2020. According to MLIVE.com, “The strongest west winds come on a strong storm or two in November. Just based on the time of year, there could be even bigger waves producing storms in the next month”. That being said, if any of Michigan’s fall storms damage or flood your home or business, give the restoration experts at SERVPRO a call! Our crew members are highly trained and eager to make it “Like it never even happened”.

SERVPRO of NE Grand Rapids specializes in the cleanup and restoration of residential and commercial property after Storm and flood damage. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need help with cleaning up after Flood or Storm damage, call the Professionals at SERVPRO of NE Grand Rapids 24/7 616.647.4300