SERVPRO of NE Grand Rapids Employee Photos

Chad Griffioen

Chad Griffioen is a Project Manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2013 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up. Chad’s daily tasks consist of visiting jobs and homeowners that were affected and monitoring the drying of structure making sure the customer is educated on the process. Along with his experience he has compassion for the customer needs and has great listening and customer service skills.

Chad Enjoys spending time with his wife and two little girls. He also loves to hunt deer and have bonfires

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Simon Buzalski

Simon Buzalski is our operations manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2016, he has completed our SERVPRO Employee Certification Training Program. Simon also comes from multiple years of experience in the restoration business prior to working for SERVPRO! He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up. Simon is one of the main points of contact when it comes to insurance agents and adjusters for Estimates and Monitoring jobs to make the project run smoothly.

Simon Enjoys spending time with dog and playing multiple sports. Football being one of his favorites.

Eric Ledford

Eric Ledford is a Project Manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2015 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Eric enjoys his free time being outside hunting and fishing with his dog. He is also pretty talented at racing dirt bikes. 

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Dan Maly

Dan Maly is our asset manager, responsible for inventory control, equipment repair, fleet oversight and small claims collections. Upon joining our team in July 2013, he completed out SERVPRO Employee Certification Training Program. As a certified Water Damage Restoration Technician from the Institute of Inspection Cleaning and Restoration Certification (IICRC), Dan also spends much of his time backing up the Production Team.

Having spent most of his career in construction-related industries such as electrical, HVAC, equipment rental and fleet management, Dan is a wealth of knowledge with regard of commercial water and fire cleanup.

In his spare time, Dan enjoys spending time with his youngest two children. Most often this involves supporting his son with sports. Dan and his daughter enjoy bass fishing or just watching a movie together. One of Dan’s passions has been traveling, most of which has been while doing short-term mission projects to places like Ciudad Juarez, Mexico; San Raymundo, Guatemala and Annville, Kentucky.

Nate Carlson

Nate Carlson is a Production Technician at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2016 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Nate enjoys spending time with his wife of 7 years and on his free time he likes to go hunting, fish and play video games

Joe Deboer

Joe Deboer is a Production Technician at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2016 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Joe served years in the Navy and just recently got engaged to married and they both share 3 dogs together

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Steve Smith

Steve Smith is our Sales and Marketing Manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2015, he has completed our SERVPRO Employee Certification Training Program. He has many certifications from the Institute of Inspection Cleaning and Restoration, including Water Removal Technician, Applied Structural Drying Technician, and Carpet Cleaning. He also has experience with fire and storm restoration. Steve manages and creates relationships with our serving areas including Insurance agents and adjusters. He is a dedicated member of our team and community, and is involved with the chamber of commerce and American Red Cross. While out on the job, Steve promotes awareness about our services so people know where to go in case of an emergency. 

When he isn't working, Steve enjoys spending time with his kids and going camping. He also loves playing golf and baseball. 

Dawn Walters, human resources director! Female, blonde hair, smiling against white wall. Has on SERVPRO attire.

Dawn Walters

Dawn Walters our Human Resources Manager at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration.

Dawn loves Spending time in the outdoors! Some of her favorite activities include fishing, hiking, and camping!

Susan Rozema

Susan Rozema is an Accounting Manager at SERVPRO of NE Grand Rapids and Big Rapids/Fremont. Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration. Susan comes with a lot of experience in the business and passion for what she does every day.

Susan enjoys spending time with her family and playing games. When she finds free time, she likes to curl up with a good book.

Brent and Jessica Griffioen

Meet our owners!

Owners Brent and Jessica Griffioen go above and beyond for their clients and employees treating everyone as a part of their family. The same compassion applies to the services our franchise location offers. We understand that every job is unique and must be handled delicately to ensure that all parties are satisfied when the process is over. We work with both homeowners and local businesses to offer the highest possible standard of professionalism and safety. We pride ourselves on the honest inspections for your home with concerns of damage from anything from water to bio-hazard issues. We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts. We have developed relationships with insurance companies that create an easy work environment within your home that makes your policy claims efficient and worry free. Our company goal is to help minimize the interruption and make your disaster “Like it never even happened.”

Female receptionist with brown hair and dark grey SERVPRO sweatshirt standing against brown wall under silver SERVPRO sign

Meet Lindsay!

Lindsay is our friendly receptionist and collections chief! She has been with SERVPRO since 2018, and loves interacting with customer's on the phone! She is married with two boys and has two dogs. She loves shopping, puppies, diamonds, and purses!

Nick, male job file coordinator. Standing against a white wall and smiling. Has on SERVPRO attire.

Meet Nick!

Nick is one of our Job File Coordinators here at SERVPRO of NE Grand Rapids! As a job file coordinator, he writes estimates, completes job uploads, and performs audits! Nick is a huge fan of movies, some of his favorites being Boogie Nights and Good Fella's. Prior to working at SERVPRO, he worked for a baseball team for 6 years. He's left handed, and is the official champion of our office fantasy football team, defeating his rival / coworker, Steve Smith.  

Casey, male crew chief smiling and standing against Brown wall.

Meet Casey!

Meet Casey! Casey is one of our crew chiefs and lead mitigation techs! He leads crews and oversees jobs, including specialty jobs, such as soda blasting, spray sealing, and mold remediation. Casey is married, and they have one daughter. He enjoys learning new things, and overcoming new challenges. He loves cars, going on vacations, country music, concerts, and family outings. He served in the United States Marine Corps, and we are extremely grateful for his service.