SERVPRO of NE Grand Rapids Employee Photos

Chad standing against fake fire image. Tall blonde male.

Meet Chad!

Chad is a Project Manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2013 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up. Chad’s daily tasks consist of visiting jobs and homeowners that were affected and monitoring the drying of structure making sure the customer is educated on the process. Along with his experience he has compassion for the customer needs and has great listening and customer service skills.

Chad Enjoys spending time with his wife and two little girls. He also loves to hunt deer and have bonfires

brunette male standing against fake fire backdrop

Meet Eric!

Eric Ledford is a Project Manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2015 he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Eric enjoys his free time being outside hunting and fishing with his dog. He is also pretty talented at racing dirt bikes. 

male employee photo, smiling and standing in black SERVPRO shirt

Meet Dan!

Meet Dan! Dan is an important member of our team here at SERVPRO of N.E Grand Rapids!

Upon joining our team in July 2013, he completed out SERVPRO Employee Certification Training Program. As a certified Water Damage Restoration Technician from the Institute of Inspection Cleaning and Restoration Certification (IICRC), Dan also spends much of his time backing up the Production Team.

Having spent most of his career in construction-related industries such as electrical, HVAC, equipment rental and fleet management, Dan is a wealth of knowledge with regard of commercial water and fire cleanup.

In his spare time, Dan enjoys spending time with his youngest two children. Most often this involves supporting his son with sports. Dan and his daughter enjoy bass fishing or just watching a movie together. One of Dan’s passions has been traveling, most of which has been while doing short-term mission projects to places like Ciudad Juarez, Mexico; San Raymundo, Guatemala and Annville, Kentucky.

brunette male standing against fake fire backdrop

Meet Nate!

Nate is one of our hardworking project managers at SERVPRO of NE Grand Rapids! Upon joining our team in 2016, he has completed our SERVPRO Employee Certification Training Program. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration and Bio-Hazards Clean Up.

Outside of work, Nate enjoys spending time with his wife and dog! He also likes to go hunting, fishing, and bowling. 

brunette male standing against fake fire backdrop

Meet Joey!

Meet Joey, our asset manager! Joey is in charge of ordering supplies, and making sure we have all the products and equipment we need! He keeps things running in the shop, so the crews can easily load up and head out for a job! When he's not at work, Joey loves spending time with his fiancé, his pets, and paintballing! Joey also served in the marines, and we are incredibly grateful for his dedication and service. 

Man with glasses standing against fake fire backdrop

Meet Steve!

Steve Smith is our Sales and Marketing Manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2015, he has completed our SERVPRO Employee Certification Training Program. He has many certifications from the Institute of Inspection Cleaning and Restoration, including Water Removal Technician, Applied Structural Drying Technician, and Carpet Cleaning. He also has experience with fire and storm restoration. Steve manages and creates relationships with our serving areas including Insurance agents and adjusters. He is a dedicated member of our team and community, and is involved with the chamber of commerce and American Red Cross. While out on the job, Steve promotes awareness about our services so people know where to go in case of an emergency. 

When he isn't working, Steve enjoys spending time with his kids and going camping. He also loves playing golf and baseball. 

Dawn Walters, human resources director! Female, blonde hair, smiling against fake fire background. Has on SERVPRO attire.

Meet Dawn!

Meet Dawn! Dawn is our Human Resources Manager at SERVPRO of NE Grand Rapids. Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration.

Dawn loves Spending time in the outdoors! Some of her favorite activities include fishing, hiking, and camping!

female standing against fake fire backdrop

Meet Susan!

Susan is our lovely Accounting Manager at SERVPRO of NE Grand Rapids! Upon joining our team in 2017 she has completed our SERVPRO Employee Certification Training Program. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (llCRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning. Other experience with Fire and Smoke Damage Restoration. Susan comes with a lot of experience in the business and passion for what she does every day.

Susan enjoys spending time with her family and playing games. When she finds free time, she likes to curl up with a good book.

Brent and Jessica Griffioen

Meet our owners!

Owners Brent and Jessica Griffioen go above and beyond for their clients and employees treating everyone as a part of their family. The same compassion applies to the services our franchise location offers. We understand that every job is unique and must be handled delicately to ensure that all parties are satisfied when the process is over. We work with both homeowners and local businesses to offer the highest possible standard of professionalism and safety. We pride ourselves on the honest inspections for your home with concerns of damage from anything from water to bio-hazard issues. We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts. We have developed relationships with insurance companies that create an easy work environment within your home that makes your policy claims efficient and worry free. Our company goal is to help minimize the interruption and make your disaster “Like it never even happened.”

Nick, male job file coordinator. Standing against a fake fire back drop

Meet Nick!

Nick is one of our Job File Coordinators here at SERVPRO of NE Grand Rapids! As a job file coordinator, he writes estimates, completes job uploads, and performs audits! Nick is a huge fan of movies, some of his favorites being Boogie Nights and Goodfellas. Prior to working at SERVPRO, he worked for a baseball team for 6 years. He's left handed, and is the official champion of our office fantasy football team, defeating his rival / coworker, Steve Smith.  

Casey, male crew chief smiling and standing fake fire background

Meet Casey!

Meet Casey! Casey is one of our crew chiefs and lead mitigation techs! He leads crews and oversees jobs, including specialty jobs, such as soda blasting, spray sealing, and mold remediation. Casey is married, and they have one daughter. He enjoys learning new things, and overcoming new challenges. He loves cars, going on vacations, country music, concerts, and family outings. He served in the United States Marine Corps, and we are extremely grateful for his service. 

Female standing against fake fire backdrop

Meet Tiffany!

Meet Tiffany!

Tiffany is one of our awesome production technicians! She is efficient, hardworking, and an absolute sweet heart! We are so thankful to have her on our team!

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Meet Cody L!

Meet Cody! Cody is one of our awesome technicians. Not only does he work hard, he also has such a cheerful and positive personality! You can always count on Cody to greet you with a smile!

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Meet Derek!

Meet Derek! Derek is one of our awesome crew chiefs here at SERVPRO of NE Grand Rapids! He's in charge of leading jobs, motivating his co-workers, and managing job efficiency. Derek has a love for Jesus, plays guitar in his free time, and enjoys spending time with his kids!

Red head male standing against fake fire backdrop

Meet Dakota!

Dakota is another one of our awesome technicians! He is a happy go lucky kind of guy with a contagious laugh! Outside of work, he enjoys skateboarding, family time, and challenging people to a game of pool!

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Meet Nathaniel!

Meet Nathaniel! Nathaniel is a production technician here at SERVPRO of NE Grand Rapids!  

brunette male standing against fake fire backdrop

Meet Dalton!

Dalton is one of our wonderful crew chiefs here at SERVPRO of NE Grand Rapids! When he's not kicking butt out in the field, he enjoys spending time with his fiancé and their children! 

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Meet Chloe!

Meet Chloe, our part time administrative assistant! When Chloe isn't organizing files or doing bookwork, you can find her reading, hanging out with friends, or going on vacation!

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Meet Simon C!

Simon is another one of our production technicians here at SERVPRO! Outside of work, he enjoys hanging out with his fiancé and their many cute animals. 

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Meet Kaleigh!

Meet Kaleigh! Kaleigh is our social media manager for SERVPRO of NE Grand Rapids! Her job involves taking photos, updating our social media accounts, and helping out in the office! Outside of work, she loves traveling, hanging out with her friends, and spending time with God reading the bible. 

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Meet Cody C!

This is Cody C, one of our production technicians! Cody moved to Michigan from North Carolina, and is excited to be part of the team!